SpinRio Privacy Policy

At Spin Rio, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play, or browse our website. This Privacy Policy explains how we at SpinRio collect, use, store, and safeguard your information, and what rights you have regarding your data. By creating an account or using spinrio.com, you agree to the practices described below.

Who We Are

SpinRio is operated under licences granted to AG Communications Limited and Aspire Global International LTD, both registered in Malta at St George's Business Centre, Level 5, St George's Road, St Julians STJ 3200. We hold a licence from the Malta Gaming Authority (MGA/CRP/148/2007) and AG Communications Limited holds a UK Gambling Commission account (number 39483, licence 039483-R-319409-019) covering Remote Casino, Remote Bingo and Remote General Betting. We also operate under Remote Bookmaker's Licence 1014834. As the data controller, we at Spin Rio are responsible for ensuring your personal information is processed lawfully, fairly, and transparently.

Information We Collect

When you use Spin Rio Casino, we collect several categories of information to provide our services, verify your identity, and comply with regulatory requirements.

• We gather registration details such as your name, date of birth, email address, phone number, and residential address.
• We collect identity verification documents, proof of address, and proof of payment method as part of our KYC procedures.
• We record transaction data, including deposits, withdrawals, and payment method details across our supported currencies (BRL, CAD, CLP, EUR, GBP, INR, NZD, PEN, USD, ZAR).
• We track your gaming activity, including slots played, wagering history, and bonus participation, to improve our services and manage our loyalty program.
• We automatically collect technical information such as IP address, device type, browser, and login timestamps.
• We store communications you send to our customer support team via live chat, email, or contact form.

How We Use Your Information

Our SpinRio platform uses your data for several legitimate purposes connected to running a safe and compliant gaming environment. We at Spin Rio use your information to verify your identity, process deposits and withdrawals, and prevent fraud or money laundering. We also use your data to administer our Welcome Bonus offers, Daily Spin Frenzy promotions, slot tournaments, and our seven-tier VIP Program. Additionally, we analyse your activity to personalise your experience, send you relevant promotional communications where permitted, and ensure compliance with responsible gambling obligations.

Verification and Anti-Fraud Checks

Our verification process requires an identity document, proof of address, and proof of payment method. We complete standard verification within 24 hours, though withdrawals above EUR 2,300 trigger additional verification, and withdrawal requests may remain pending for up to 48 hours. We use this information strictly to confirm your identity and protect your account from unauthorised access.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with our legal and licensing obligations under Malta Gaming Authority and UK Gambling Commission requirements, and our legitimate interests in preventing fraud and improving our services. Where required, we rely on your consent, which you may withdraw at any time.

Sharing Your Information

At SpinRio, we do not sell your personal data to third parties. However, we may share your information with payment processors such as Visa, Mastercard, PayPal, Skrill, NETELLER, Trustly, Paysafecard, Neosurf, AstroPay, Interac, Pix, and Boleto Bancario to process your deposits and withdrawals. We also share data with our game providers, including Microgaming, NetEnt, Pragmatic Play, Ainsworth, Amaya, 1x2gaming, and Evolution Gaming, to deliver live dealer games, jackpots, and slot content. Additionally, we may disclose information to regulators, law enforcement, or professional advisors where legally required.

International Data Transfers

Because we at Spin Rio serve players across the United Kingdom, Canada, New Zealand, Brazil, India, South Africa, Chile, Peru, and the Eurozone, your data may be transferred outside your country of residence. Our SpinRio data handling procedures ensure appropriate safeguards are applied whenever information crosses borders, consistent with applicable data protection laws.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory and anti-money laundering obligations. Once retention periods expire, we securely delete or anonymise your information in accordance with our internal data management procedures.

Your Rights

You have rights regarding the personal data we hold about you. We at SpinRio are committed to honouring these rights wherever applicable law requires.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing.
• You may withdraw consent for marketing communications at any time.

To exercise any of these rights, you can contact our support team at [email protected], available 24/7 through live chat, email, or our contact form. Please note we do not currently offer telephone support.

Security Measures

We at Spin Rio implement technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our systems encrypt sensitive information during transmission, and access to your data is restricted to authorised personnel who need it to perform their duties. While we work hard to safeguard your information, no system is completely immune to risk, and we encourage you to use strong dGLYpBf0&pXwEd(Ws and protect your login credentials.

Restricted Countries and Eligibility

SpinRio does not accept players from the United States. Players in Sweden are not eligible for bonus offers, and players in Ohio face restricted banking methods and game software availability. We verify your location and eligibility as part of our account registration process to ensure compliance with local regulations.

Cookies and Tracking

Our Spin Rio website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. For full details on the types of cookies we use and how you can manage them, please refer to our separate Cookie Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our team at [email protected]. We at SpinRio are here to assist you with any privacy-related concerns around the clock.